Man With Van Temple Service Terms and Conditions

These Terms and Conditions apply to all bookings made for the Man With Van Temple service and related moving, delivery, collection, and transport work provided by us. By confirming a booking, the customer agrees to these terms in full. Please read them carefully before arranging any service, as they set out the responsibilities of both parties, the limits of our obligations, and the conditions under which work is carried out. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business making the booking.

These terms are designed to be fair and practical. They apply whether you are booking a single-item move, a partial load, a local transport job, or a more complex collection and delivery service. The wording below should be interpreted in a reasonable manner and, where relevant, in line with applicable UK law. Nothing in these terms is intended to remove any rights that cannot lawfully be excluded.

A booking is only confirmed once we have agreed the service details and, where required, received any requested deposit or written acceptance. Man With Van Temple services are scheduled on the basis of the information provided at the time of booking. You must ensure that all details are accurate and complete, including item descriptions, access conditions, collection and delivery addresses, timing requirements, and any special handling needs.

Booking process begins when you submit a request for a quotation or service arrangement. We may ask questions about item size, number of items, floor access, parking, lifting requirements, and whether assembly, disassembly, or waiting time may be needed. Quotations are based on the information supplied and may change if the job differs from the description provided. If there is a material change, we reserve the right to revise the price, reschedule, or decline the work where it cannot safely or reasonably be completed as initially planned.

It is your responsibility to ensure that all information supplied before the move is correct. This includes any potential obstacles such as narrow stairways, restricted access, loading limitations, time-sensitive entry requirements, or items requiring protective wrapping. If additional staff, equipment, or time are needed because the job differs from the booked arrangement, additional charges may apply. We may also refuse to transport items that are unsafe, prohibited, or not suitable for carriage in the vehicle available.

By accepting a quote or confirming a booking, you agree that the service description forms part of the contract. Any special requests should be agreed in advance and confirmed in writing where practical. The Temple man with van service is provided on a reasonable efforts basis, and any stated time is an estimate unless explicitly agreed as a guaranteed slot. Delays caused by traffic, weather, access issues, or events beyond our control do not automatically constitute breach of contract.

Payments must be made in the manner agreed at the time of booking. Unless stated otherwise, charges are due in full upon completion of the job or in accordance with any deposit arrangement previously confirmed. We may request a deposit for larger jobs, time-specific bookings, or services involving third-party costs. Deposits are used to secure the slot and may be non-refundable where stated clearly at the time of booking.

All prices are based on the booked job details and may include labour, vehicle use, fuel, and standard waiting time unless specifically excluded. Extra charges may apply for delays caused by the customer, additional journeys, handling unusually heavy or awkward items, unplanned carrying distances, parking penalties, congestion charges, or services requested after the booking has been accepted. Where a revised charge becomes necessary, we will act reasonably and explain the basis for the adjustment.

Payment methods accepted will be those communicated during the booking process. If a payment is declined, reversed, or withheld without lawful reason, we may suspend further work, withhold delivery of goods where legally permitted, and recover reasonable costs associated with late payment. For business customers, invoices must be paid within the agreed period. Failure to pay on time may result in recovery action, interest, and administrative charges to the extent permitted by law.

Cancellations and amendments should be made as early as possible. If you need to change the booking date, time, or service scope, we will try to accommodate the request, but changes are subject to availability. If the amended job requires more time, more labour, or a different vehicle size, the price may be updated accordingly. Where a booking is rescheduled close to the arranged time, we may treat it as a cancellation if the original slot cannot be reallocated.

Cancellation fees may apply depending on the notice given and the resources already committed. If you cancel after we have dispatched the vehicle, arrived at the address, or incurred third-party costs, you may be charged for reasonable wasted time, travel, or related expenses. If the customer is not present, cannot provide access, or the job cannot proceed for reasons within the customer’s control, this may be treated as a late cancellation or failed attendance.

We reserve the right to cancel or suspend a booking where completion becomes unsafe, unlawful, or impractical. This may include severe weather, vehicle breakdown, staff unavailability, dangerous access, abuse or harassment, unpaid outstanding balances, suspected illegal goods, or material misdescription of the items or location. In such circumstances, we will where reasonably possible offer an alternative date or refund any amount due in accordance with the circumstances of the cancellation.

Liability is limited as set out in this section and in accordance with UK law. We will take reasonable care when handling goods, but the customer remains responsible for ensuring that items are properly packed, secured, and suitable for transport unless we have expressly agreed to provide packing or specialist handling. Fragile, valuable, antique, or irreplaceable items should be declared in advance and, where appropriate, suitably protected by the customer before collection.

We are not responsible for damage arising from items that were inherently defective, badly packed, improperly assembled, overloaded, or otherwise unsuitable for normal transport. We are also not liable for loss or damage caused by circumstances outside our control, including road closures, weather events, delays caused by third parties, or access problems at collection or delivery points. Any claim for damage must be made as soon as reasonably possible and supported by clear evidence.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to that, our total liability for any claim arising from a booking shall be limited to the amount paid for the specific service giving rise to the claim, unless a different limit is required by law. We will not be responsible for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.

Waste regulations apply to any removal, collection, or disposal-related work undertaken as part of the service. The customer must tell us in advance if any items are to be treated as waste, as some materials may be restricted, require special handling, or be refused altogether. We will only transport, remove, or dispose of waste in accordance with applicable environmental and duty-of-care obligations. Illegal dumping, fly-tipping, or unlicensed disposal is strictly prohibited.

If a booking includes waste removal, you must ensure that the waste has been accurately described and separated where necessary. Hazardous materials, chemicals, asbestos, clinical waste, pressurised containers, batteries, oil, paint, gas cylinders, electrical items requiring special handling, and similar regulated materials may be subject to refusal unless we have expressly agreed to accept them and can lawfully do so. Any undeclared hazardous or prohibited waste discovered at collection may lead to immediate cancellation and additional charges.

Where waste transfer notes, receipts, or other documentation are required, the customer agrees to provide accurate information and cooperate with any reasonable compliance steps. The customer remains responsible for confirming that the waste handed over for removal belongs to them or that they are authorised to arrange its disposal. We may refuse to proceed if doing so would place us in breach of waste, transport, or environmental regulations. Man With Van Temple services must not be used for unlawful disposal.

Customer responsibilities include ensuring that the goods are ready for collection at the agreed time, that access is available, and that the correct party is present to authorise loading or delivery. You must remove or secure personal data, confidential documents, keys, cards, and other sensitive items before the job begins unless agreed otherwise. Where assembly or disassembly is required, you should confirm whether that service is included before booking.

You are also responsible for securing permissions where needed, such as parking permissions, building access, or landlord or management approval. If access is delayed or denied because required permission has not been arranged, we may charge waiting time or treat the booking as failed attendance. You must not ask us to carry items that are unsafe, illegal, stolen, contaminated, or in breach of any regulation. We may inspect items to the extent reasonably necessary to protect safety and compliance.

Force majeure means any event beyond our reasonable control that prevents or delays performance, including severe weather, accident, fire, strike, breakdown, civil disturbance, or government restriction. If such an event occurs, we may suspend the service for the duration of the event and, where appropriate, reschedule without liability for delay. If performance becomes impossible, we may terminate the affected booking and refund any amount due after deducting costs already reasonably incurred.

Complaints and claims should be raised promptly so that we can investigate the issue efficiently. You should provide the booking reference, a description of the problem, and any relevant photographs or supporting details. We may need reasonable time to assess the matter. If a claim concerns damage or missing items, you must allow us a fair opportunity to inspect the goods and records before any repair, replacement, or disposal takes place.

Any compensation or remedy offered will be based on the facts, the nature of the service, and the applicable limits in these terms. We may, at our discretion and without admitting liability beyond what is required by law, offer a partial refund, corrective action, or other reasonable remedy. Repeated disputes, abusive communication, or fraudulent claims may lead to refusal of future bookings and any appropriate legal action.

Data and privacy are handled in accordance with applicable UK data protection law. We only use personal information for booking administration, service delivery, payment processing, record keeping, and lawful compliance purposes. Information may be retained for a reasonable period where necessary for accounting, dispute resolution, or regulatory purposes. We do not sell customer information and we will use it only as needed to provide the service and meet legal obligations.

Severability means that if any part of these terms is found unlawful or unenforceable, the remaining sections will continue to apply. No failure or delay by us in enforcing a right shall be treated as a waiver of that right. Any variation to these terms must be agreed by us in writing. These terms, together with the agreed booking details, represent the full understanding between the parties for the service booked.

Governing law and jurisdiction: These terms are governed by the laws of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory consumer rights or local legal rules that apply to the transaction will not be affected where they cannot lawfully be excluded. Any dispute arising from the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another court has mandatory jurisdiction under applicable law.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions for the Man With Van Temple service. We recommend keeping a copy for your records. These terms are intended to support transparent, reliable service arrangements and to ensure that both parties understand the scope, responsibilities, and limits that apply to the work.