Man with Van Temple Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Temple provides man and van, household removal, small office move and related transport services. By making a booking, you agree that these Terms and Conditions form a binding agreement between you and Man with Van Temple for all services provided.
You should read these terms carefully before placing a booking. If you do not agree with any part of these Terms and Conditions, you should not use our services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person or business making the booking for services, including anyone acting on their behalf.
We, us, our means Man with Van Temple, the provider of removal and man and van services.
Services means any removal, man and van, loading, unloading, packing assistance, transportation, waste removal, or related services we provide.
Items means all furniture, boxes, personal belongings, goods, equipment or materials that we are asked to move, transport, handle or dispose of.
Booking means any confirmed request for our services, whether made online, in writing or verbally, for which we have agreed a date, time and price or pricing structure.
Scope of Services
We provide domestic and commercial man and van services, including the loading, transport and unloading of goods and belongings within our service area. We may also offer packing help, dismantling and reassembly of certain items, and removal of approved waste where agreed in advance.
Our services do not include specialist removals such as pianos, safes, high-value artwork, hazardous materials, or any items that in our reasonable opinion require special equipment or expertise, unless expressly agreed by us in writing prior to the booking.
Booking Process
Bookings can be made by contacting us and providing the required details of your move, including collection and delivery addresses, access information, dates, approximate volume of items, and any special requirements. A booking is not confirmed until we have provided confirmation of the date, time and estimated or fixed price.
It is the Customer's responsibility to ensure all details supplied at the time of booking are complete and accurate. The price and resources allocated, such as vehicle size and number of porters, will be based on the information you provide. If on arrival the job is significantly larger, more complex or different from what was described, we reserve the right to adjust the price, send additional resources at extra charge, or decline to complete part or all of the work.
We may request a deposit or pre-authorisation to secure your booking, particularly for longer or larger moves. Where a deposit is required, the booking will not be guaranteed until the deposit has been received and acknowledged by us.
Customer Responsibilities
You are responsible for
Ensuring adequate and safe access at both collection and delivery addresses, including parking arrangements and any necessary permissions, permits or payments for parking.
Ensuring that all items are properly packed, protected and ready to be moved, unless we have agreed to provide packing services.
Providing accurate information about the size, quantity, weight and nature of the Items, and notifying us of any fragile, valuable or unusual Items in advance.
Ensuring that all goods for transport are legally owned by you, or that you have full permission from the owner to move them.
Being present, or appointing a responsible representative, at both the collection and delivery locations to provide direction and sign any necessary paperwork.
Checking the vehicle at the end of the job to ensure all Items have been loaded and unloaded as required. We cannot be responsible for Items left behind if you have not checked before we depart.
Parking, Access and Delays
You must arrange suitable parking for our vehicle at all relevant addresses. Any parking charges, fines or penalties incurred due to a lack of parking arrangements, incorrect information, or instructions from you or your representative will be added to your bill and must be paid by you.
You must inform us in advance of any access issues that may affect the job, such as narrow streets, stairs, lifts, long carrying distances, parking restrictions or time limits. If we are delayed, unable to access the property, or required to carry out additional work due to access issues that you did not disclose, we may charge for waiting time or extra labour.
We will make reasonable efforts to arrive at the agreed time, but times are estimates and may be affected by traffic, weather or other circumstances beyond our control. Where we foresee a delay, we will endeavour to notify you. We will not be liable for any indirect or consequential losses arising from delays, such as missed appointments, lost work time or third party charges.
Pricing and Payment Terms
Our prices may be based on hourly rates, fixed quotes, or a combination of both, depending on the nature of the job. The pricing structure will be explained to you at the time of booking.
Unless otherwise agreed, hourly rate jobs are charged from the time our team arrives at the first address until the time the job is completed at the final address, including any waiting time caused by you or your representatives. A minimum charge may apply.
For fixed-price bookings, the price is based on the information provided by you. If the job changes substantially on the day in terms of volume, distance, access or complexity, we reserve the right to adjust the price before continuing the work.
Payment is due immediately upon completion of the job, unless an alternative arrangement has been agreed in advance. We accept the payment methods notified to you at the time of booking or prior to the job date.
Where a deposit has been taken, it will be set against the final balance. If payment is not made when due, we reserve the right to charge interest on overdue amounts and may take recovery action. You will be liable for all reasonable costs of debt recovery.
Cancellations and Amendments
If you wish to cancel or amend your booking, you must notify us as soon as reasonably possible. Charges may apply as follows.
For standard bookings cancelled more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred to a new booking at our discretion.
For bookings cancelled less than 48 hours but more than 24 hours before the agreed start time, we may retain part or all of the deposit or charge a cancellation fee up to a reasonable proportion of the estimated job cost.
For bookings cancelled less than 24 hours before the agreed start time, we may charge up to the full amount of the booking, reflecting the resources reserved and loss of opportunity to take other work.
Where you request changes to the date, time or scope of work, we will try to accommodate them but cannot guarantee availability. Changes may result in a revised price, and if we cannot accommodate the change and you choose to cancel, the above cancellation terms will apply.
Customer Conduct and Safety
You must not request or insist that our team undertake any work that is unsafe, illegal or likely to damage the property, vehicle or Items. Our staff have the right to refuse to carry out any task they reasonably consider dangerous or inappropriate.
Children and pets must be kept away from areas where lifting, carrying and loading are taking place for safety reasons. You must also ensure that walkways and stairs are clear of obstacles that could cause accidents.
Limitations of Service
We will not be obliged to move or transport any of the following Items.
Hazardous or dangerous goods, including flammable, explosive, corrosive or toxic substances.
Illegal goods, stolen goods or any Items whose transport would be unlawful.
Cash, securities, precious stones, fine jewellery, collections of high value or irreplaceable items.
Animals or live plants, unless specifically agreed.
Perishable goods requiring refrigeration or special handling.
If such Items are handed to us without our knowledge, our liability for them will be excluded to the fullest extent permitted by law, and you will be responsible for any loss, damage, fines or claims arising from their presence.
Liability for Loss or Damage
We will exercise reasonable care and skill in providing our services. If Items are lost or damaged due to our negligence while in our care and control, we may, at our discretion, repair the item, arrange a replacement of similar quality or reimburse you up to a fair market value, subject to the limitations set out in these terms.
Our liability for loss or damage to Items is limited and will not exceed a reasonable estimate of their current value, taking into account age, condition and depreciation. We strongly recommend that you maintain your own removals or contents insurance to provide wider cover for your belongings during the move.
We will not be liable for
Loss or damage resulting from inadequate or improper packing by you or a third party not instructed by us.
Loss or damage to assembled flat-pack furniture that is not designed to be moved once assembled, unless we have dismantled and reassembled it.
Minor cosmetic damage to furniture or property where reasonable care has been taken, especially in properties with difficult access such as narrow staircases.
Any indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity.
Where loss or damage occurs, you must notify us in writing as soon as reasonably practicable and in any event within seven days of the date of the move, providing full details of the Items affected. Failure to notify us within this time may affect our ability to investigate and may limit our liability.
Damage to Property
We will take reasonable care to avoid damage to your property, including walls, floors, doors and fixtures. However, you acknowledge that some risk of minor damage is inherent in removal work, particularly in tight spaces or with bulky Items.
If we cause significant damage to the fabric of the building due to our negligence, our liability will be limited to the reasonable cost of repair. We will not be liable for pre-existing damage, wear and tear, or defects in the property or Items moved.
Waste Removal and Regulations
Where we agree to remove waste or unwanted Items, this will be carried out in accordance with relevant waste regulations. We will only remove waste that we are legally permitted to transport and dispose of, and additional charges may apply based on volume, weight and disposal fees.
We will not collect or dispose of hazardous waste, including but not limited to chemicals, paint, asbestos, medical waste, gas cylinders or any materials classified as hazardous under applicable legislation.
You are responsible for accurately describing the nature of waste Items. If we arrive and find that the waste is different from what was described, or includes prohibited Items, we may refuse to take it and charge for the wasted journey time and any associated costs.
All waste collected will be taken to authorised facilities. We will not be responsible for any penalties or charges arising from your failure to disclose the contents or nature of Items supplied for disposal.
Events Beyond Our Control
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include but are not limited to adverse weather, road closures, traffic accidents, vehicle breakdowns, strikes, acts of terrorism, or acts of government or regulatory authorities.
In such circumstances, we will make reasonable efforts to minimise disruption and may offer to rearrange the booking. Any additional costs or losses arising from such events will not be our responsibility.
Insurance
We maintain appropriate insurance cover for our vehicles and public liability in connection with our services. However, this may not cover all potential risks to your belongings or property. You are strongly advised to take out your own comprehensive insurance for high-value or fragile Items and to ensure your existing policies cover goods in transit and during removal.
Complaints
If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible, ideally on the day of the move so that we have an opportunity to address it. If the matter is not resolved, you should submit a written complaint setting out the details of your concerns.
We will review your complaint and respond within a reasonable time. Where appropriate, we may request additional information or evidence to help us assess the situation.
Data Protection and Privacy
We will use your personal information only for the purposes of administering your booking, providing our services, processing payments, and handling any queries or complaints. We will not sell or disclose your personal data to third parties except where required to do so by law or where it is necessary to engage trusted partners to deliver our services.
Governing Law and Jurisdiction
These Terms and Conditions and any disputes or claims arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Amendments to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to your agreement with us. You are advised to review these terms periodically to ensure you are aware of the current provisions.
By proceeding with a booking and using our removal and man with a van services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
